Click here for Studio Updates & Production Timing

FAQ

We Hand Make Each Piece To Order!!

We consistently update our Production time on our website to keep you in the loop. Click here to view

The production days are in addition to the shipping speed you choose. If you are looking to receive your piece in a specific timeframe contact us for help selecting shipping service.

 

SHIPPING SPEEDS:

Please note that delivery speeds via USPS have been slow.

We can't guarantee the transit times once we hand over to the carrier it is in their hands and can be unpredictable sometimes.

We highly recommend if you need to receive this order for a specific date contact us for our recommendation of carrier/service 

We ship via:

  • First Class Mail = Snail Mail ~ this is our most economical option but it is slow and takes some time for delivery. During busy seasons we remove this option to avoid delays. We like to keep it as ae economical shipping option :)
  • Priority Mail ~ Usually 2-3 days but not always
  • UPS Ground, 2 Day, Overnight
  • UPS International

 RETURNS/EXCHANGES/REPAIRS

We gladly accept returns, exchanges, and cancellations. Contact us to arrange.

The following items can't be returned or exchanged

  • Custom or personalized orders

Buyers are responsible for return shipping costs.

If the item is not returned in its original condition, the buyer is responsible for any loss in value. 

Be sure to pack your return securely, include your order info, and save tracking info just in case. We're not responsible for anything lost or damaged in the mail. If you received your purchase in a box, please do not return it in an envelope as it may be crushed or ripped from the packaging during shipping.

Questions about your order?

Please contact us we are here to help!

 

CARE INSTRUCTIONS 

All of our pieces are forged from natural metals and the chains and cording have been selected and tested to be worn and stand up to the test of an active lifestyle. I wear my pieces everyday all day. I never take them off. I go from the studio to running, biking, yoga, swimming to shower. This line was designed to be comfortable to wear everyday and to last.

If you want to shine up your piece - you can find metal polish in most grocery stores - our favorite is Maas Metal Polish. Apply a little and buff with cloth and luster will return.

Purchase your Polishing Cloth Here.

If you feel you would like to send your piece in to be refreshed contact us and we can give a touch up here.

 

GIFT WRAPPING & PACKAGING

In an effort to reduce our carbon footprint we package our orders in minimalistic plastic free, biodegradable or recycled packaging.

If you would like your order gift wrapped you will need to purchase the gift wrap option for each item you would like wrapped.

You can purchase gift wrap here.

 

RING SIZING

How do you know what ring size to order?

There is a lot of inconsistency and precious little standardization in the jewelry industry.

Much like clothing and shoes, sizes can vary depending on what tools a manufacturer uses for measurements.

We use a Durston PrecisionFit™ Steel Tapered Ring Mandrel purchased from the professional jewelry supply company, Rio Grande.

If your unsure of your ring size, we recommend purchasing one of our sizers prior to ordering bands. If the fit of your order isn't perfect, we offer exchanges on non custom pieces for the cost of shipping.

Purchase a Ring Sizer here.