Hello & this is where we are at
Unfortunately, due to the effects COVID and a huge surge in orders, we are currently running behind schedule on spinner ring production. We received 60+ spinner ring orders during the beginning of the pandemic and Mother's day and this has caused a bottleneck.
We have been working to rectify our production issues while our staff all work from separate locations. We have changed our manufacturing process and hired and trained new staff members over the course of the last month.
We are taking extra precautions as a studio to ensure we can continue working without interruption during the upcoming months as we do all we can to fulfill these complex orders as quickly as possible. We want to assure you that we take our work and the health of our staff very seriously.
Please understand that we are truly grateful for your order and feel extremely fortunate to be receiving so many purchases. However, this has been an especially stressful time for our shop as we work to complete each hand made piece, provide customer service, and pack and ship daily.
We understand this is a long process and appreciate your patience with the extended delay. Please let us know if you need to make any changes to your order or if you would prefer to cancel your purchase.
I created a special post on my blog called the CURRENT RING QUEUE to be transparent and to keep everyone updated on what I am working on - it was the easiest way and the most efficient way to update everyone constantly. I am also updating my instagram with images when I have time.
Please reach out with any questions or concerns. Now more than ever, your support of our small business means so much to us!